Privacy policy

This policy explains how Maison Aveloir collects, uses, and protects your information when you visit or make a purchase from our online store.

**What Information We Collect**

We collect information you provide directly to us, automatically, and from third parties. Here's a breakdown:

* **Contact and Account Information:** Name, email address, shipping and billing addresses, phone number, and password (if you create an account).
* **Order Information:** Details about the products you purchase, order history, and shipping information.
* **Payment Information:** Credit card details, Apple Pay, or Google Pay information. This information is processed securely by our payment processors and we do not store your full card number on our servers.
* **Device and Browser Information:** IP address, browser type, operating system, referring website, browsing behavior on our site (pages visited, products viewed), and device identifiers.

**How We Use Your Information**

The information we collect is used to:

* Process and fulfill your orders (confirmations, shipping, and customer service).
* Communicate with you about your orders, products, promotions, and updates.
* Improve your experience on our website by personalizing content and recommending products you might like.
* Detect and prevent fraud.
* Analyze website traffic and usage to improve our website and services.

**Cookies and Tracking Technologies**

We use cookies and similar tracking technologies to collect information about your browsing activity on our site. These technologies help us personalize your experience, remember your preferences, and track website traffic. You can manage your cookie preferences through your browser settings. However, disabling cookies may impact your ability to use certain features of our website.

**Third-Party Services**

We work with third-party services to operate our store and provide certain features. These services may have access to your information:

* **Shopify:** Our e-commerce platform, which handles website hosting, order management, and other essential functions.
* **Apple Pay & Google Pay:** Payment processors that securely handle your payment information. Check their respective privacy policies for details on how they manage your data.

**Data Security**

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

* Using SSL encryption to protect data transmitted between your browser and our server.
* Working with payment processors that use secure and encrypted payment gateways.

Keep in mind that no method of data transmission over the internet is 100% secure.

**Your Rights**

You have the right to:

* Access the personal information we hold about you.
* Correct any inaccurate or incomplete information.
* Request the deletion of your personal information.

To exercise these rights, please contact us at support@maisonaveloir.com. We will respond to your request within a reasonable timeframe.

**Data Retention**

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

**Children's Privacy**

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

**Policy Updates**

We may update this privacy policy from time to time. The latest version will always be posted on our website with the effective date.

Company Name
Maison Aveloir

Address:
Van manenerf 14, Veenendaal, Utrecht, 3907MA, Netherlands

E-Mail: support@maisonaveloir.com
Phone Number: +44 7737141295

Customer Service:
✓ Monday to Friday: 9:00 AM to 7:00 PM (UK time)
✓ Saturday and Sunday: 10:00 AM to 4:00 PM (UK time)
Average response time: within 24 hours