Privacy policy

Last Updated: 27 July 2026

This Privacy Policy explains how Maison Aveloir (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit www.maisonaveloir.com, make a purchase, or otherwise interact with our services (the “Services”).

We operate our online store using Shopify as our e-commerce platform and hosting provider.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Maison Aveloir, registered in the Netherlands under Chamber of Commerce Registration Number 96603585, is the controller of your personal data.

VAT Identification Number: NL005220134B41

Shopify and certain other service providers may process personal data on our behalf as data processors or independent controllers, depending on the services they provide.

1. Information We Collect

A. Information You Provide Directly

We may collect information that you provide directly to us, including:

  • Your name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Account login information

  • Payment and transaction information

  • Order details, including purchases, returns, refunds, and exchanges

  • Messages, enquiries, reviews, complaints, and other communications

  • Marketing preferences

  • Any other information you voluntarily provide

Payment information is processed securely by our payment providers. Maison Aveloir does not store complete payment card numbers.

B. Information Collected Automatically

When you use our website, we may automatically collect information through cookies and similar technologies, including:

  • IP address

  • Browser type

  • Device type and operating system

  • General location information

  • Pages viewed

  • Time spent on the website

  • Referring website or advertising source

  • Products viewed

  • Search activity

  • Cart activity

  • Checkout activity

  • Abandoned carts

  • Website interactions and performance information

C. Information Received From Third Parties

We may receive limited personal information from third parties, including:

  • Shopify

  • Payment providers

  • Shipping and logistics partners

  • Fraud-prevention services

  • Customer-service platforms

  • Analytics providers

  • Email and marketing platforms

  • Google Ads

  • Meta and its associated platforms

  • Other advertising and social-media partners

We do not buy or sell personal data.

2. Legal Bases and How We Use Your Information

We process personal data in accordance with applicable data-protection law, including the EU General Data Protection Regulation and, where applicable, the UK GDPR.

The legal bases we may rely upon include:

  • Contractual necessity: To process, fulfil, and deliver your orders

  • Legitimate interests: To operate and improve our business, prevent fraud, provide customer service, and analyse website performance

  • Consent: For marketing communications, personalised advertising, and non-essential cookies where consent is required

  • Legal obligations: To comply with tax, accounting, consumer-protection, and regulatory requirements

We use personal information for the following purposes:

A. Processing Orders

  • Creating and managing customer accounts

  • Processing payments

  • Confirming orders

  • Fulfilling and delivering purchases

  • Providing shipping and tracking updates

  • Processing returns, refunds, and exchanges

  • Communicating about your order

  • Detecting and preventing fraudulent transactions

B. Providing Customer Support

  • Responding to questions and enquiries

  • Handling complaints

  • Resolving delivery, payment, or product issues

  • Managing returns, refunds, and exchanges

  • Keeping records of customer communications

C. Improving and Personalising Our Services

  • Analysing website usage and performance

  • Improving website navigation and functionality

  • Understanding customer preferences

  • Improving our products and customer experience

  • Personalising content and product recommendations

  • Measuring the effectiveness of advertising campaigns

D. Marketing and Advertising

Where permitted by law, we may use your information to:

  • Send promotional emails and newsletters

  • Inform you about products, offers, and store updates

  • Display personalised or general advertisements

  • Measure advertising performance

  • Create customer groups or segments

  • Provide product recommendations based on browsing or purchase activity

Where consent is legally required, we will obtain your consent before sending marketing communications or using non-essential advertising cookies.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in the email or contacting us at support@maisonaveloir.com.

You may object to certain forms of profiling or personalised marketing by contacting us.

E. Security and Fraud Prevention

We may use personal information to:

  • Protect customer accounts

  • Verify transactions

  • Detect and prevent fraud

  • Prevent misuse of our Services

  • Maintain website and payment security

  • Investigate suspicious activity

F. Legal and Regulatory Compliance

We may process information to:

  • Meet tax and accounting requirements

  • Comply with consumer-protection laws

  • Respond to lawful requests from courts, regulators, or authorities

  • Establish, exercise, or defend legal claims

  • Enforce our policies and contractual rights

3. How We Share Your Information

We share personal information only where necessary to provide our Services, operate our business, or comply with legal obligations.

A. Shopify

Shopify hosts our online store and provides services relating to:

  • Website hosting

  • Checkout

  • Order processing

  • Customer accounts

  • Payments

  • Analytics

  • Fraud detection

  • Store functionality

Shopify processes personal information in accordance with its own privacy documentation and applicable data-protection agreements.

B. Service Providers

We may share limited personal information with service providers, including:

  • Payment processors

  • Banks and payment networks

  • Shipping and logistics partners

  • Warehousing and fulfilment providers

  • Customer-service platforms

  • IT and website providers

  • Security and fraud-prevention providers

  • Analytics providers

  • Email and marketing platforms

  • Professional advisers, including accountants and legal advisers

These providers may only access the information necessary to perform their services and must handle personal data in accordance with applicable data-protection requirements.

C. Advertising and Marketing Partners

Subject to applicable consent requirements, we may share hashed, pseudonymised, or limited identifiers with advertising partners such as Google Ads and Meta.

These partners may use the information to:

  • Deliver advertisements

  • Measure advertising performance

  • Create advertising audiences

  • Limit repeated advertisements

  • Provide personalised advertising where permitted

These partners may process information under their own privacy policies.

D. Legal Requirements

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful requests

  • Protect our rights, property, or safety

  • Protect customers or other individuals

  • Prevent fraud or illegal activity

  • Establish, exercise, or defend legal claims

E. Business Transfers

If Maison Aveloir is involved in a merger, sale, restructuring, acquisition, financing, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functions

  • Operate checkout and customer accounts

  • Remember your preferences

  • Maintain website security

  • Analyse website traffic and performance

  • Understand how visitors use our website

  • Support advertising and remarketing

  • Measure marketing campaign performance

Where required by law, non-essential cookies will only be used after you provide consent through our cookie banner.

You can manage your cookie preferences through the cookie settings available on our website or through your browser settings.

Disabling certain cookies may affect the functionality of the website, including checkout, account login, and saved preferences.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

These measures may include access restrictions, secure systems, encryption, fraud monitoring, and contractual safeguards with service providers.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Personal information may be stored or processed:

  • Within the Netherlands

  • Within the European Economic Area

  • Within the United Kingdom

  • In Canada

  • In the United States

  • In other countries where Shopify or our service providers operate

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes described in this Privacy Policy

  • Complete orders and provide customer service

  • Maintain business and transaction records

  • Comply with tax, accounting, and legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

Retention periods may vary depending on the type of information and the applicable legal requirements.

When personal information is no longer required, we will delete, anonymise, or securely dispose of it where reasonably possible.

7. International Data Transfers

Some of our service providers, including Shopify, Google, Meta, and payment or analytics providers, may process personal information outside the Netherlands, the European Economic Area, or the United Kingdom.

Where required by applicable law, international transfers are protected using appropriate safeguards, which may include:

  • European Commission Standard Contractual Clauses

  • UK International Data Transfer Agreements or approved addenda

  • Adequacy decisions

  • Binding corporate rules

  • Other legally recognised safeguards

8. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Access: Request a copy of the personal information we hold about you

  • Rectification: Request correction of inaccurate or incomplete information

  • Erasure: Request deletion of your information where legally permitted

  • Restriction: Request that we restrict certain processing

  • Objection: Object to processing based on legitimate interests

  • Marketing objection: Object to direct marketing at any time

  • Data portability: Receive certain information in a structured, commonly used, machine-readable format

  • Withdraw consent: Withdraw consent where processing is based on consent

  • Complaint: Lodge a complaint with a competent data-protection authority

To exercise your privacy rights, contact us at support@maisonaveloir.com.

Please include enough information for us to identify you and understand your request.

We may ask you to verify your identity before completing the request.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

9. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.

You may also submit a complaint to the Dutch Data Protection Authority, known as the Autoriteit Persoonsgegevens.

Customers in the United Kingdom may also have the right to contact the UK Information Commissioner’s Office where the UK GDPR applies.

10. Children’s Privacy

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided us with personal information, contact us at support@maisonaveloir.com so that we can investigate and delete the information where required.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, content, or practices of third parties.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Automated Decision-Making and Profiling

We and our service providers may use automated systems to:

  • Detect potentially fraudulent transactions

  • Assess transaction risk

  • Personalise product recommendations

  • Create marketing audiences

  • Display more relevant advertising

Automated fraud checks may affect whether an order or payment is accepted.

Where applicable law grants you rights relating to automated decision-making, you may contact us to request further information or human review.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Our Services

  • Legal or regulatory requirements

  • The service providers we use

  • The ways we process personal information

The “Last Updated” date at the top of this page shows when the Privacy Policy was most recently revised.

Where required by law, we will provide additional notice or request consent for material changes.

14. Contact Information

For privacy questions, requests, or complaints, contact us:

Maison Aveloir

Customer Service Hours:
Monday–Friday: 9:00 AM–7:00 PM GMT

Email: support@maisonaveloir.com
Phone: +44 7737141295
Website: www.maisonaveloir.com

Business Address:

Van Manenerf 14
3907 MA Veenendaal
Utrecht
Netherlands

Chamber of Commerce Registration Number: 96603585
VAT Identification Number: NL005220134B41

Customer support is provided from the Netherlands with dedicated English-language support for customers in the United Kingdom.