Shipping policy

Last Updated: 27 July 2026

This Shipping Policy applies to all orders delivered within the United Kingdom.

At Maison Aveloir, we aim to provide a clear, reliable, and transparent delivery experience.

1. Shipping Costs

Standard shipping within the United Kingdom is free for orders over £50.

For orders below £50, any applicable shipping charge will be clearly displayed at checkout before payment.

There are no undisclosed handling fees added to your order.

2. Processing and Delivery Times

Processing time: 1–3 business days

Estimated delivery time: 5–8 business days after processing

Estimated total delivery time: 6–11 business days

Order cut-off time: 5:00 PM GMT

Orders placed after 5:00 PM GMT may begin processing on the next business day.

Business days are Monday through Friday, excluding public holidays.

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier volume, severe weather, public holidays, customs procedures, transport disruptions, or other circumstances outside our reasonable control.

3. Shipping Method

Orders are delivered using Royal Mail and other trusted logistics partners where necessary.

The available delivery method and any applicable shipping charges will be shown during checkout.

Depending on product availability and fulfilment requirements, orders may be dispatched from different fulfilment locations.

The dispatch location does not affect your return rights or mandatory consumer protections.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Tracking information may require additional time to become active after the parcel has been transferred to the carrier.

Please ensure that the email address entered during checkout is accurate.

5. Customs and Import Charges

Customers in the United Kingdom will not be charged unexpected customs or import fees upon delivery where those charges are covered by Maison Aveloir.

Where any tax, duty, or import charge is payable by the customer, this will be clearly communicated during checkout or before the order is dispatched.

6. Address Changes

You may request a delivery address change within two hours of placing your order.

To request an address change, contact us immediately at support@maisonaveloir.com.

We cannot guarantee that an address can be changed once an order has entered processing, fulfilment, or shipment.

Maison Aveloir is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Additional shipping costs may apply if an order must be resent because incorrect delivery information was submitted.

7. Order Cancellations

You may request an order cancellation within two hours of placing your order.

Orders cannot be cancelled once they have entered processing, fulfilment, or shipment.

If your order has already been dispatched, you may return eligible products after delivery in accordance with our Return and Refund Policy.

Submitting a cancellation request does not guarantee that the cancellation can be completed.

8. Delayed Deliveries

Delivery estimates may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Customs procedures

  • Strikes or transport disruptions

  • High seasonal order volumes

  • Incorrect or incomplete delivery information

If your tracking information has not been updated for an extended period or your order has not arrived within the expected timeframe, contact our customer service team.

Please include your full name, order number, and delivery address.

9. Lost Packages

If your tracking information shows that your parcel was delivered but you have not received it, please:

  • Check around the delivery location

  • Ask members of your household

  • Check with neighbours

  • Contact the delivery carrier

  • Check for a delivery notice or safe-place confirmation

If you are still unable to locate the parcel, contact us at support@maisonaveloir.com.

We will review the shipment information and assist you in opening an investigation with the carrier where appropriate.

Maison Aveloir is not responsible for parcels lost because an incorrect or incomplete delivery address was provided by the customer.

10. Damaged Deliveries

Please inspect your parcel and products as soon as they are delivered.

If your parcel or product arrives damaged, contact us as soon as possible and provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Clear photographs of the external packaging

  • Clear photographs of the shipping label where possible

Once the issue has been reviewed, we may offer a replacement, refund, or another appropriate solution.

11. Split Shipments

Orders containing multiple products may occasionally be delivered in separate parcels.

You may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because your order is divided into multiple parcels.

12. Incorrect or Incomplete Addresses

Customers are responsible for ensuring that all delivery information is accurate and complete before placing an order.

Maison Aveloir is not responsible for delays, failed deliveries, or lost parcels caused by:

  • An incorrect address

  • An incomplete address

  • A missing apartment or house number

  • An incorrect postal code

  • An incorrect recipient name

  • A refused delivery

If a parcel is returned to us because of incorrect or incomplete delivery information, additional shipping costs may be required before the order can be resent.

13. Customer Support

Customer Service Hours:

Monday–Friday: 9:00 AM–7:00 PM GMT

Email: support@maisonaveloir.com

Phone: +44 7737141295

Website: www.maisonaveloir.com

Customer support is provided from the Netherlands with dedicated English-language support for customers in the United Kingdom.

We aim to respond to customer enquiries as soon as reasonably possible during our stated business hours.

14. Company Information

This online store is operated by:

Maison Aveloir

Chamber of Commerce Registration Number: 96603585

VAT Identification Number: NL005220134B41

Business Address:

Van Manenerf 14
3907 MA Veenendaal
Utrecht
Netherlands

For return eligibility, exchanges, and refund information, please refer to our Return and Refund Policy.