Terms of service

Last Updated: 27 July 2026


Welcome to Maison Aveloir (“we”, “us”, “our”).

These Terms govern your use of www.maisonaveloir.com and any purchases made through our website (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy.

If you do not agree, you must not use the Services.

1. Access & Eligibility

You confirm that you are at least 18 years old or the age of majority in your jurisdiction.

You agree that the contact, billing, shipping, and other information you provide is accurate, current, and complete.

You are responsible for keeping your account login details secure and for all activity conducted through your account.

2. Products

We aim to display product information, descriptions, images, sizes, and colours as accurately as possible.

However, minor variations may occur due to device display settings, lighting, product photography, or manufacturing differences.

We may modify, limit, replace, or discontinue products at any time without prior notice.

Product availability is not guaranteed until your order has been accepted and confirmed.

3. Orders

By placing an order through our website, you make an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel any order at our discretion, including where:

  • A product is unavailable

  • Incorrect product or pricing information was displayed

  • We suspect fraudulent or unauthorised activity

  • We are unable to deliver to the address provided

  • The order appears to be intended for unauthorised resale

An order is deemed accepted when your payment has been successfully processed and you receive an order confirmation email.

If we need to cancel or amend your order, we will contact you using the details provided at checkout.

If payment has already been collected and we cancel your order, you will receive a refund through your original payment method.

Purchases made through our website are intended for personal use only and not for commercial resale.

4. Prices, Taxes & Billing

Product prices are displayed in GBP unless otherwise stated.

Any applicable taxes, duties, shipping charges, or other fees will be displayed during checkout where applicable.

You agree to provide accurate and complete billing information and authorise us and our payment providers to charge your selected payment method for all orders placed through our website.

We reserve the right to correct pricing errors, even after an order has been submitted. Where this occurs, we will contact you before processing the affected order.

5. Shipping & Delivery

Shipping is provided in accordance with our Shipping Policy, which forms part of these Terms.

Orders are generally processed within 1–3 business days.

Estimated delivery to the United Kingdom is generally 5–8 business days after processing.

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Carrier delays

  • Customs procedures

  • Severe weather

  • Strikes

  • Transport disruptions

  • Incorrect or incomplete delivery information

  • Public holidays

  • Other force majeure events

Orders placed after 5:00 PM GMT may begin processing on the next business day.

Please refer to our Shipping Policy for full information regarding delivery times, shipping methods, tracking, address changes, and any applicable customs information.

6. Returns & Refunds

Returns and refunds are handled according to our Return and Refund Policy, which forms part of these Terms.

Eligible products may be returned within 30 days, subject to the conditions stated in our Return and Refund Policy.

Approved refunds are generally processed within 5–7 business days and are issued to the original payment method.

Return shipping costs are the responsibility of the customer unless the product is faulty, damaged, defective, or incorrect.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law, including applicable United Kingdom consumer protection legislation.

7. Exchanges

We accept eligible exchanges for different sizes or colours, subject to product availability and the conditions of our Return and Refund Policy.

Customers must contact our customer service team before returning a product for exchange.

We cannot guarantee that a requested replacement size, colour, or product will remain available while the return is in transit.

Where a direct exchange is unavailable, you may be asked to return the original product for a refund and place a new order.

8. Order Changes & Cancellations

You may request an order change or cancellation within two hours of placing your order.

We cannot guarantee that an order can be changed or cancelled once it has entered processing, fulfilment, or shipment.

To request a change or cancellation, contact us as soon as possible at support@maisonaveloir.com.

9. Intellectual Property

All content available through www.maisonaveloir.com, including text, images, product photography, videos, graphics, logos, icons, designs, layouts, and website elements, is owned by Maison Aveloir or its licensors.

You may access and use the Services only for personal and non-commercial purposes.

Without our prior written permission, you may not:

  • Copy or reproduce our content

  • Distribute or republish our content

  • Modify or create derivative works

  • Use our content for commercial purposes

  • Scrape, extract, or systematically collect website data

  • Use our trademarks, branding, or product images

All third-party trademarks, product names, and intellectual property remain the property of their respective owners.

10. Third-Party Tools & Links

We may provide access to third-party tools, services, applications, payment providers, or websites.

Your use of third-party services is subject to the terms and policies of the relevant third party.

We do not control and are not responsible for third-party content, availability, security, terms, products, services, or privacy practices.

Accessing third-party tools or websites is at your own risk.

11. Relationship with Shopify

Our online store is hosted on Shopify.

Shopify provides the e-commerce platform that enables us to offer our products and Services to you.

Shopify is not the seller of the products offered through our website and is not a party to your contract of sale with Maison Aveloir.

All order, payment, fulfilment, shipping, return, refund, exchange, and customer-support obligations are solely between you and Maison Aveloir, except where a third-party payment or delivery provider has separate responsibilities under applicable law.

12. Prohibited Uses

You agree not to use the Services:

  • For any unlawful, fraudulent, or malicious purpose

  • To violate any applicable laws or regulations

  • To infringe our intellectual property rights or those of another party

  • To submit false, misleading, or fraudulent information

  • To transmit viruses, malware, malicious code, or harmful content

  • To collect or track another person’s personal information without lawful authorisation

  • To interfere with the security or operation of the website

  • To bypass security measures or access restrictions

  • To impersonate another person or organisation

  • To place orders using unauthorised payment information

  • To use automated systems to scrape or extract website content without permission

  • To resell products without our written approval

We may suspend, restrict, or terminate access to the Services where we reasonably suspect misuse, fraud, unlawful conduct, or a breach of these Terms.

13. Disclaimer of Warranties

Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded.

Except where required by applicable law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available

  • The Services will be uninterrupted or error-free

  • All website information will always be complete or current

  • Technical defects will always be corrected immediately

  • The website will be free from viruses or other harmful components

Product warranties or guarantees, where applicable, will be stated on the relevant product page or within a separate warranty policy.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Deliberate misconduct

  • Any mandatory consumer rights

  • Any other liability that cannot legally be excluded or limited

To the fullest extent permitted by applicable law, Maison Aveloir will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Services or purchase of our products.

Where liability may legally be limited, our total liability in connection with a particular order will not exceed the amount paid for the product giving rise to the claim.

15. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Maison Aveloir and its employees, representatives, contractors, and service providers from claims, losses, liabilities, and expenses arising from:

  • Your material breach of these Terms

  • Your unlawful use of the Services

  • Your infringement of another party’s rights

  • Fraudulent or unauthorised activity conducted through your account

This provision does not apply where a claim is caused by our own negligence, misconduct, or breach of applicable law.

16. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.

The remaining provisions will remain valid and in full force and effect.

17. Waiver

Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

Any waiver must be provided in writing to be legally effective.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies published on our website, constitute the entire agreement between you and Maison Aveloir regarding your use of the Services.

19. Changes to These Terms

We may update or replace these Terms from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the Services after updated Terms are published constitutes acceptance of those changes, except where further notice or consent is required by law.

20. Governing Law & Jurisdiction

These Terms and any disputes arising from them are governed by the laws of the Netherlands.

The courts of the Netherlands will have jurisdiction, without limiting any mandatory consumer rights or protections available under the laws of your country of residence.

Customers residing in the United Kingdom retain any mandatory protections available to them under applicable United Kingdom consumer law.

21. Company Details

This website is operated by:

Maison Aveloir

Business address:

Van Manenerf 14
3907 MA Veenendaal
Utrecht
Netherlands

Website: www.maisonaveloir.com

22. Contact Information

Customer Service Hours:

Monday–Friday: 9:00 AM–7:00 PM GMT

Email: support@maisonaveloir.com

Phone: +44 7737141295
Chamber of Commerce Registration Number: 96603585
VAT Identification Number: NL005220134B41

Customer support is provided from the Netherlands with dedicated English-language support for customers in the United Kingdom.

We aim to respond to customer enquiries as soon as reasonably possible during our stated business hours.